Why Waiting in Line Is Torture - The New York Times
Occupied time walking to baggage claim feels shorter than unoccupied time standing at the carousel. This is also why one finds mirrors next to elevators. The idea was born during the post-World War II boom, when the spread of high-rises led to complaints about elevator delays. The rationale behind the mirrors was similar to the one used at the Houston airport: give people something to occupy their time, and the wait will feel shorter.
With the mirrors, people could check their hair or slyly ogle other passengers. And it worked: almost overnight, the complaints ceased.
And how to stand in a queue without losing your mind.
The tabloids and packs of gum offer relief from the agony of waiting. Our expectations further affect how we feel about lines. Uncertainty magnifies the stress of waiting, while feedback in the form of expected wait times and explanations for delays improves the tenor of the experience. And beating expectations buoys our mood. All else being equal, people who wait less than they anticipated leave happier than those who wait longer than expected. This is why Disney, the universally acknowledged master of applied queuing psychology, overestimates wait times for rides, so that its guests — never customers, always guests — are pleasantly surprised when they ascend Space Mountain ahead of schedule.
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This is a powerful ploy because our memories of a queuing experience, to use an industry term, are strongly influenced by the final moments, according to research conducted by Ziv Carmon, a professor of marketing at the business school Insead, and the behavioral economist Daniel Kahneman. When a long wait ends on a happy note — the line speeds up, say — we tend to look back on it positively, even if we were miserable much of the time.
Conversely, if negative emotions dominate in the final minutes, our retrospective audit of the process will skew toward cynicism, even if the experience as a whole was relatively painless. Given a choice between a slow-moving short line and a fast-moving long one, we will often opt for the former, even if the waits are identical. This is why Disney hides the lengths of its lines by wrapping them around buildings and using serpentine queues.
Cancer patient waited 541 days for NHS treatment, report says
Perhaps the biggest influence on our feelings about lines, though, has to do with our perception of fairness. When it comes to lines, the universally acknowledged standard is first come first served: any deviation is, to most, a mark of iniquity and can lead to violent queue rage. She blames her career path entirely on her first grade teacher, Mrs. Campanella, who blithely inflicted literacy on over 35 unsuspecting children that year.
Growing up in a military family, Melody spent untold hours waiting in one form or another, in one assignment after the other. A book or puzzle magazine was a more faithful companion than any pet could ever be and always spoke her language. She was delighted to pass the skill of waiting on to her four children. One of whom still regularly causes her mother to practice late into the evening.
Having ingested a multitudinous amount of alphabet over the years, Melody thought it was high time to regurgitate. Non-US: We need phone number. In both cases, as with the 62 days target, two-thirds of trusts had lengthier longest waits last year than in The average longest wait to start definitive treatment rose to 90 days — three higher than in — with one patient waiting days. The average longest wait for a consultant appointment increased to 66 days — eight time higher than seven years ago — with the worst example being a patient who waited days. In an ideal world, people would start treatment within a month of being diagnosed, according to Cancer Research UK.
The government must make sure there are more staff to deliver the tests and treatment that people need on time.